Notes on replying faster, booking more, and losing fewer clients to silence.
Most dental clinic systems look alike on a feature list. What separates them in Cebu is what happens during a one-hour brownout and whether you can get your records back out. Six tests to run in the demo, with your receptionist at the keyboard.
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Most of a new receptionist's first week goes on questions she can't answer yet: prices, hours, HMOs. Write the answers down once, let a chatbot answer from that sheet, and spend her training on the work only a person can do.
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The first return visit decides a patient's lifetime value. A practical retention playbook for Philippine dental clinics: what to send, when, and why it works.
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Ms Reyes was in for a cleaning in March. It's September, and nobody has asked her to come back. A recall system is what stops that from being a rounding error every month. Here are the four parts to build first, the intervals that go with each treatment, and the numbers that tell you it's working.
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Three empty slots in tomorrow's schedule and one just came in this morning. Most clinics mark them off and move on. Here are the tactics for each kind of gap: a short-notice list for same-day emergencies, recall outreach for this week's thin schedule, and the two numbers that tell you whether the problem is upstream.
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Ms Reyes cancels her 2:00 at 11:07, and three hours isn't enough to fill the chair. Last-minute cancellations are a notice-window problem, not a discipline problem. Here are the two numbers to write down first, why the morning-before reminder beats the evening one, and the short-notice list a Philippine dental clinic can actually keep.
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A braces patient due next month has nothing in your appointment book, so nothing reminds them and nothing reminds you. OtterFlow's SMS reminders page covers that gap: one person, one start date, one rhythm, one time of day. Here is every field on the screen, eight setups you can copy, and the five behaviours that are not obvious until they bite you.
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Ms Reyes asked about cleaning at 9:20 PM, got a good answer the next morning, and replied "wala po bang Saturday?" Your bookings are capped by the hours you can genuinely seat people, not by how many people ask. Here is how to map both and read the gap.
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Pick any Tuesday and ask how many people asked your clinic about treatment. Most owners can answer for Messenger, and almost nobody can answer for the day. Here are the eight ways an enquiry reaches a Philippine clinic, the four that leave nothing behind to find, and the one-week paper ledger that tells you which door is costing you.
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You boosted a post about cleaning, 34 people commented "Price po?", Ads Manager reported 23 leads, and three of them made it into the chair. Here are the three kinds of Facebook lead a clinic actually gets, Meta's one-private-reply-per-comment rule that most clinics have never read, and the arithmetic that shows which column is leaking.
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