If you searched for a dental clinic management system in Cebu, you want one of two things, and they're easy to mix up. Knowing which one saves you buying the wrong software.
- You want to stop using paper charts and spreadsheets. That's practice management software: patient records, dental charts, treatment plans, billing and HMO. Several are built in Cebu and elsewhere in the Philippines. OtterFlow doesn't do this.
- You're losing patients before they reach the chair. Messages sit unanswered at night. Patients ask a price and disappear. People book and don't show. That's what OtterFlow handles.
Some clinics need both. OtterFlow sits in front of whatever you already run, so you don't have to replace your current system to automate the conversations and the booking.
What your clinic software does, and what OtterFlow does
| Your clinic software | OtterFlow |
|---|---|
| Patient records, dental charts | Answers inquiries, day or night |
| Billing and HMO | English, Taglish or Bisaya |
| Scheduling and inventory | Books only open times |
| Reports and recalls | Confirms and reminds by SMS |
| Hands off to your team |
How it works for a Cebu clinic
- A patient messages your Facebook page or your website chat, any time.
- Flo answers from the prices and services you approved, in the patient's own language.
- It offers times that are genuinely open and books one. Bookings can sync to Google Calendar.
- The patient gets an SMS confirmation, then reminders the day before and an hour ahead.
Try it as a patient: message Flo on Messenger and book a cleaning at our demo clinic.
Why a Cebu team matters here
We don't hand you a login and a help centre. We set OtterFlow up around your clinic: your services, your prices, your hours, your booking rules. Then we keep it running, watch it, and fix the wording when something reads wrong. We're in Cebu, so the people making your changes know how patients here actually write, Bisaya included.
Won't a bot put patients off?
It handles the repetitive part: the price questions, the "open po ba kayo Saturday?", the back-and-forth over a time. When a patient wants a person, or asks something clinical, it flags the chat for your team, and anyone can take over. It never diagnoses, prescribes or decides a treatment plan.
What it costs
Setup: ₱0. Then 4,975 a month.
The monthly fee covers hosting, AI usage, an SMS allowance, monitoring and ongoing tuning. It runs alongside your clinic software's subscription, not instead of it. The breakdown is in the pricing section.
Your patients' data
Your clinic stays the personal information controller for your patients' data under the Data Privacy Act (RA 10173). OtterFlow processes it on your behalf. OpenAI and Google process some of it outside the Philippines. The privacy notice has the details.
Questions clinic owners ask
Do we have to switch clinic software?
No. Keep what you use. OtterFlow handles the conversation and the booking.
We don't have clinic software yet. Should we start with OtterFlow?
If paper charts are the problem, start with practice management software. If unanswered messages are the problem, start with OtterFlow. We'll tell you which one you need on the call.
Do you set it up with our staff?
Yes. We build it, test it with you, and train your staff.
Comparing practice management software? Our guide to dental clinic management software in the Philippines covers what to look for.